Listserv FAQ

NAGW list help.


Q. How does the signup process work?

A. Here is an outline of the signup process:

  1. Enter your e-mail address in the signup box to the right.
  2. After entering your e-mail in the subscribe box, you receive an e-mail sent from The e-mail looks like this:

    screenshot showing an example of the confirmation email sent by Google

  3. After clicking on the URL you will see the “Join this Group” page:

    screenshot of the approval page for the NAGW list asking about your role in government web site development

  4. Fill in your answer and click “Apply to this group”
  5. You will receive a confirmation page. Important! You do not need to do anything else at this point. You don’t need to create a Google account to send and receive group e-mail, only for access to the list archives through the web site.

    screenshot of confirmation page once your email has been approved

  6. You will receive an e-mail when your subscription request has been accepted.


    Your subscription to National Association of Government Webmasters (NAGW) was approved!

    If you have questions related to this or any other Google group, please visit the Help Center at


    The Google Groups Team

Q. Why can't I subscribe my webmaster e-mail address?

A. To prevent abuse Google Groups doesn't allow generic or administrative email addresses to be added into a group's membership list. Prefixes such as postmaster, webmaster, info, and help are a few examples of such addresses. Please use your work e-mail address to subscribe to the list.

Q. I didn’t receive the confirmation message.

A. The message will come from “” Look in your spam folder or set “ ” as an allowed sender in your mail program.

Q. I tried to post to the group, but I get a message that I must be a member. I am a member, what's going on?

A. please try the following troubleshooting tips:

  • Please double-check that the e-mail address you signed up with (and receive NAGW list mail at) is the the same as the one you are using to post from.
  • Clear your browser's cache and cookies.
  • If you're posting via email, visit the group's About page and confirm that you're sending your posts to the correct address.
  • If you are posting via the Web interface, please make sure that your google/gmail account is linked to the same e-mail account you are subscribed with.

Q. I tried to view the NAGW group through google groups. I get a message that says "You cannot view the group's content or participate in the group because you are not currently a member. Members must be approved before joining." I am a member, what's going on?

A. Please double-check that the e-mail address you signed up with (and receive NAGW list mail at) is the the same as the one you are using to to login to the Google groups site. Double-check that you are using a Google account (see below). Please make sure that your google/gmail account is linked to the same e-mail account you are subscribed with.

Q. Do I need a Google account to use Google Groups?

A. If you want to receive and send messages to the group by e-mail, you don't need a Google account. If you would like to post to the group via the Web, access the archives, read RSS feeds, or change your mail settings you will need a Google account.

More information from Google Groups help.

Q. How do I link my work e-mail address to my Gmail or Google account?

A. Here's how to link your work e-mail address (the e-mail account you subscribed to the NAGW listserv with) to your Gmail or Google account:

  1. Go to Gmail (or Google Accounts) and login.
  2. Click on "My Account"
  3. Click "Edit" (next to "Personal Information")
  4. Under "Associate email addresses with your account" add the e-mail address with which you subscribed to the NAGW listserv.
  5. Google will send a verification e-mail to the address you just added.
  6. Verify that you want the e-mail linked to your Gmail or Google account by clicking the link in the verification e-mail.

You should now be able to view the NAGW listserv archives by logging in with your existing Gmail or Google account. If you don't have an account, you can create a Google account (Details:

Q. I've linked my account, but I can't view the archives

A: Make sure you are signed into the linked account.  If you have different Google Accounts for different products, you can't be signed in to those accounts simultaneously. If you have a Gmail window open, you'll automatically be signed in using that account when you open a Google Groups window. If you wish to use your other Google Account instead, you'll first need to click the Sign out link in the top-right corner. If you would rather not log out of an account, use a different browser to login to the archives. Go to the NAGW Listserv Archives (must login with Google Account)

Q. Are job postings allowed on the list?

A. Yes, you may post jobs on behalf of your local Government entity on the list.

Q. I have a question not covered here.

A. Please email


For questions regarding the NAGW list or your account, please email

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