Missed the Conference? Check Out Our Social Media Story

NAGW #2016 AttendeesNow that #NAGW2016 is over visit our Storify story containing some of our favorite moments from the ​conference. We loved seeing old friends and making new friends while we were there. We also missed those of you who could not make it this year! 

Conference attendees make sure to read the thank you email we sent as it contains a special thank you gift for your attendance. If you did not receive the thank you email let us know. 

We hope to see all of you next year in San Diego for #NAGW2017!   


Conference year: 

Announcing the 2016 Pinnacle Award Winners

Frankie Rios and Leslie LabrecqueThe National Association of Government Web Professionals (NAGW) announced its annual Pinnacle Award winners at the organization’s 2016 conference in San Antonio, Texas. NAGW Secretary and East Region Director Barbara Belli made the announcement during the awards banquet held September 22 at the Wyndham San Antonio Riverwalk hotel.
The Pinnacle Awards celebrate excellence in government web design and innovation,” said NAGW President Leslie Labrecque.” The entrants do extraordinary work with limited budgets and resources. NAGW congratulates all of the winners on their outstanding work that truly serves their communities.
Pinnacles Awards are judged by a group of web professionals within and outside of the government web industry and are awarded to the best entries based on the following judging criteria: team size, content, organization, design, performance and flexibility, accessibility standards, and interactivity.
Awards were presented this year in each of three population categories for cities and counties as well as a Pinnacle award for microsites and special site features.


Conference year: 

Jack Madans

OpenCities, Inc.

Jack Madans manages product and implementation for OpenCities, Inc. in the San Francisco office. Previously, he was a founding team member at globally-recognized civic innovation non-profit Code for America. He is an experienced civic strategist serving as thought partner to public servants on a broad set of issues; ranging from product strategy and user experience to community organizing and change management.

10 Tips for Building Usable Websites

A website is only as good as the user experience it offers. But, how do you know whether your website is designed for optimal user experience or not? In this session, we will share the structure of a user-centered government website and its benefits for the community, from legal compliance to enhanced site visitor satisfaction. Attendees will also receive practical tips, examples and best practices for website design and content that will delight users by making it easier for them find the information they’re looking for.

Topics covered in this session will include, but are not limited to:

  • User personas, Information Architecture and Navigation
  • Elements of usable design
  • Accessibilty
  • Mobile
  • Writing for web
  • Testing for optimal performance

Conference event time: 

  • 2:15-3:15 p.m. (Sessions)
Thursday, September 22, 2016


  • Exec Salon 5

Gordon Duff


Gordon Duff is the national sales director at CivicLive with over five years of experience in helping local governments and K-12 districts select and implement effective websites for their communities. Gordon has extensive knowledge of government websites and CMS trends, strengthened by his client-first philosophy, which he leverages to help local governments find the best web solutions for their online communication and community engagement needs.


Building Better City Websites: A National Benchmarking Report


Everyday, citizens initiate millions of local government interactions. When is my next trash pickup? Please fix this pothole. I need to pay my parking ticket. More than ever Americans start these interactions online, leading them to their City’s website instead of the doors of City Hall. The more people visit the website rather than City Hall, the more the website becomes the City. What’s the experience for Americans as they access City services online? This National Benchmark report establishes a baseline for the performance and experience of City Websites across the United States. We assessed the websites for every City with a population of more than 10,000 residents - a total of 3,036 municipal websites serving more than 172 million Americans. We measured how well these sites currently reflect best tech industry practices for guaranteeing security, accessibility, and speed, and asked, "What makes a ‘good’ City Website?” Attend this session to learn more about how American cities fared in this study, and where we can improve.


Conference event time: 

  • 2:15-3:15 p.m. (Sessions)
Wednesday, September 21, 2016


  • Exec Salon 1

Cynthia Francis

OpenCities, Inc.

Cynthia Francis heads up operations and business development at OpenCities, Inc. in the United States. A serial tech entrepreneur within the digital asset management and content management markets, Cynthia was introduced to the govtech movement while working on the Digital Front Door/Chime initiative at Code for America.  She has founded and led successful software companies in both the US and UK, and is excited to be applying her extensive content and digital media management experience to the needs of local governments.

Victor Santoyo


Technology enthusiast and Technical Engineer for Sucuri, Victor previously worked as a Desktop Publisher and Information Analyst for several local organizations in Miami, FL. He is constantly researching the role of online security in open-source CMS platforms. When away from the keyboard, going out for long runs or watching sports with his wife and son.


The Online Threats Facing State/Local Web Managers

As organizations that have an emphasis on servicing the communities we serve, while also balancing the need to stay ahead of the latest trends and technologies, we’re constantly faced with the growing challenges of online threats. Today, countless state/local organizations suffer from a borage of online attacks from hostile actors around the world. In this presentation we’ll explore the various attacks organizations are facing, their impacts, and provide insights into how to better plan and respond to them. This talk will be specific to organizations that are responsible for managing their own web assets via technologies like open-source CMS applications like WordPress, Drupal, Joomla! and other similar solutions. It won’t be as direct for closed-platforms like CivicPlus and other solutions, but will talk to best practices and provide tips to improve overall online security posture.

Conference event time: 

  • 11 a.m.-12:00 noon (Sessions)
Wednesday, September 21, 2016


  • TX Ballroom A

Joel Comm

Joel Comm is an entrepreneur, New York Times bestselling author, public speaker, social media evangelist, and mobile marketing innovator. The leading authority on new media marketing tactics, Joel’s current specialty is using social media such as Facebook and Twitter to help companies market their brand.