Everyday, citizens initiate millions of local government interactions. When is my next trash pickup? Please fix this pothole. I need to pay my parking ticket. More than ever Americans start these interactions online, leading them to their City’s website instead of the doors of City Hall. The more people visit the website rather than City Hall, the more the website becomes the City. What’s the experience for Americans as they access City services online? This National Benchmark report establishes a baseline for the performance and experience of City Websites across the United States. We assessed the websites for every City with a population of more than 10,000 residents - a total of 3,036 municipal websites serving more than 172 million Americans. We measured how well these sites currently reflect best tech industry practices for guaranteeing security, accessibility, and speed, and asked, "What makes a ‘good’ City Website?” Attend this session to learn more about how American cities fared in this study, and where we can improve.