#NAGW2017 Complete Schedule Now Available

#NAGW2017 Conference Logo​The complete schedule for #NAGW2017 is now posted on the conference website. We have sessions sorted by key topics and daily schedule views. You can also learn about each of our keynote, preconference and conference speakers. We also have a great lineup for the preconference which occurs the day before the regular conference begins. We have four half-day morning and four half-day afternoon sessions available. Why not extend your stay and join us for the preconference? 

There is still plenty of time to take advantage of the early-bird conference rate which switches to the regular rate on July 15. We will not be extending the early-bird period this year so be sure to take advantage of this reduced rate before it's too late. 

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The Journey of 500 Journeys

Dana will take you on a behind-the-scenes tour of five years of research-based adjacent possibles that revealed a view of voters no one had seen before. It’s a time-tested story of how research transcends common wisdom, emerging victorious. 

After hearing from Dana, you’ll have a solid understanding of the gradual, continuous work that it takes to embrace a wicked problem and map it out. And why eight research participants is never enough. 

Conference event time: 

  • 9 to 10:30 a.m. (Thursday Keynote)
Thursday, September 21, 2017

Venue: 

  • Aventine DEF

Dana Chisnell

Dana Chisnell

Dana brings deep experience in civic design, starting with research at NIST into the use of language in instructions on ballots (with Ginny Redish), and work on standards and testing for poll worker documentation for the Voluntary Voting System Guidelines (VVSG). She is also an expert in plain language and usability for older adults, including ground-breaking work at AARP that was the basis for several requirements in the Web Content Accessibility Guidelines (WCAG).

What Hath Digital Technology Wrought? A Look at Government in 2025.

Marc will share his perspectives on the ways in which today’s technology will evolve in the next 7 to 10 years. How will these changes affect what government webmasters do and how they do it? Consider today’s hot button tech issues: social media, artificial intelligence, the Internet of Things, transparency, big data, and more. How will they change the way government meets its obligations to its clients, constituents, and consumers? This session will focus on what we can expect, and how we can prepare for what we will encounter on the road ahead.

Conference event time: 

  • 9 to 10:30 a.m. (Closing Keynote)
Friday, September 22, 2017

Venue: 

  • Aventine DEF

Creating Emotionally Engaging Places

Join Alliance for Innovation Senior Fellow Peter Kageyama for a session on creating emotionally engaging places.  Peter is the author of For the Love of Cities and the follow up, Love Where You Live.  Peter speaks about how community leaders need to be intentional about creating a more emotionally engaging, lovable place.  These lovable cities are magnets for talented workers, entrepreneurs and businesses alike.  Peter talks about the expanded role that local government needs to play in creating this atmosphere of engagement and the ways, both big and small, that the city can partner with citizens to build great places.

Conference event time: 

  • 9 to 10:30 a.m. (Opening Keynote)
Wednesday, September 20, 2017

Venue: 

  • Aventine DEF

Digital Services Websites Improve Government for Everyone

A moderated panel discussion that explores how to shift from a traditional "information" website to a Digital Services website for your local government. Hear from your colleagues who have substantially increased self service options for their public, and engaged citizens early in the re-design process. By doing so, these municipalities are reaching the historically under-served in their community, and improving the overall experience of government. They are also improving the back-end processes, efficiencies and financial/budgetary considerations for government staff and departments. 

Key Takeaways

  • People like to do things for themselves; you can make it easy for them by transforming your website into a digital services portal. 
  • Civil servants are already stretched thin; you can make their jobs easier by giving citizens and visitors the opportunity to utilize self-service options. 
  • Cities and Counties are currently using effective processes and technology solutions to enable Digital Services websites; you can take advantage of their experience.

Conference event time: 

  • 2:15 to 3:15 p.m. (Sessions)
Thursday, September 21, 2017

Venue: 

  • Aventine B

The Program Manager’s Guide to Product Ownership

Running a program in government is tough. In addition to designing and implementing policy, you often need to oversee the construction or maintenance of some kind of web product to accomplish your program’s mission. The only problem is, you’re likely more experienced in the actual mission than the business of building software. You don’t have to be a technical person to get a good product -- but you do need to learn how to be a good product owner.  Focusing your attention on building a great product lets the software get out of the way of the people trying to execute on your program mission. It can also help morale, and get civil servants re-connected to the reason they’re here in the first place. 
There is a lot of material out there on why agile and user-centered design processes are beneficial for software products and how to implement them. But government in particular has some special challenges that often seem incompatible with these methods. In this session, we'll discuss how to use the best practices of the private software industry in the context of government to create a usable and effective software product.

Key Takeaways

  • The absolute basics of running an agile project with user-centered design for program managers who aren't trained to build software products
  • How to shoehorn these methodologies into existing bureaucratic processes and structure
  • How to get your executive leadership on board and communicate these ideas to other government stakeholders

Conference event time: 

  • 2:15 to 3:15 p.m. (Sessions)
Thursday, September 21, 2017

Venue: 

  • Palatine

Kaitlin Devine

18F, General Services Administration
Kaitlin Devine

Kaitlin Devine is a Product Owner at the Department of the Treasury. She oversees development of the new USAspending.gov, using agile and user-centered design methodologies. Kaitlin is on detail from the General Services Administration’s technical consultancy 18F, where she served as the Director of Engineering. In addition to leading the engineering team at 18F, she has worked as both a full stack engineer and consultant. Prior to 18F, Kaitlin worked as a software engineer and on spending transparency policy at the Sunlight Foundation.

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