This session will focus on how the City of Austin used the principles of a startup company to accomplish their website redesign project in 2011 and how those lessons have changed how the City does business today.
It will detail how a slow and problematic purchasing process, changes in leadership and an organization resistant to change almost killed any chance at successful outcome. The project team was able to save the project by utilizing open source technology, agile methods and a startup mentality to get the project done in six months. Since that time, the lessons from that project have led to strides in open data, partnerships with Code for America and a productive relationship with the community (users, civic hackers and policy advocates). The session will highlight challenges, successes and lessons in the process since 2011 and give a preview of the approach for the next iteration of AustinTexas.gov
- Treat your web/open government project like a startup to deliver quality services on time
- Never underestimate the community's role as partner, advocate and stakeholder in your website
- Don't stop the process of iteration - the work on your website is never done