It just got real: Terrible Tales and life lessons from the govie security trenches

Panelist: 

Sometimes excrement hits the oscillating rotary device. When you’re in charge of a local government website, the only question is “when.” Join Carolyn Shannon, the Web Administrator of the City of St. Charles, IL, and AJ Van Beest, the security lead for Bayfield County, WI, as they talk about experiences they each had of getting hacked. Learn what happened, how they responded, and the lessons they learned. Key take-aways: How to tell when you’re hacked, how to respond, and how to make it harder for the next hacker.

Conference event time: 

  • 1 to 2 p.m. (Sessions)
Thursday, September 21, 2017

Venue: 

  • Aventine C

CGDSP Certification Class (2017)

  • Welcome
    • Alan Shark, Executive Director, PTI
    • Leslie Labrecque, MSCIT, President/Director At Large/Executive Committee Chair, NAGW​
    • Katya Wowk, Communications Director, Township of Montclair, New Jersey
  • Introductory Session: Student Knowledge Exercise
  • Course and Program Review, Policies and Procedures
  • State of the Profession
  • The New Digital Services Professional – Ingredients for Success – What Does this Job Description Really Look Like?
  • Common Challenges and Strategies
  • Review of assignments and certification details
  • Adjourn

Conference event time: 

  • Tuesday, September 19
Tuesday, September 19, 2017

Venue: 

  • Delphi AB (2nd Fl)

Enhance Citizen Experience Through Your Website

Your citizens looks to you for information about city services, community programs, maintenance alerts, breaking news, upcoming events and more. We’re here to help you deliver it all with ease through your website.  We will begin the session by discussing the ROI your agency can get from a modern citizen-focused website. Attendees will then receive practical tips, examples and best practices for website design and content that can enhance the citizen experience by making it easier for citizens to find the information they’re looking for and engage with their government.

Key Takeaways:

  • How to calculate the ROI of a fully-functional, modern website
  • How to improve service delivery through your government website
  • How to foster two-way communication and engagement between your government and its citizens
  • How to enhance the citizen experience with a usable website

Conference event time: 

  • 2:15 to 3:15 p.m. (Sessions)
Wednesday, September 20, 2017

Venue: 

  • Aventine B

Making 3rd Party Platforms Accessible

This session will provide insight into successfully integrating with 3rd party technologies and platforms to ensure conformance with ADA-related digital accessibility requirements. In addition, technical recommendations for remediation and understanding key elements of accessibility regulations will be covered.

 

Key Takeaways        

  • Accessibility 101: Guidelines, Regulations, and the Law
  •  3rd Party Platforms & Common Errors of Accessibility
  • Asking the Right Questions: Make Sure Your Solution Does This …

Conference event time: 

  • 1 to 2 p.m. (Sessions)
Wednesday, September 20, 2017

Venue: 

  • Aventine A

The Journey of 500 Journeys

Dana will take you on a behind-the-scenes tour of five years of research-based adjacent possibles that revealed a view of voters no one had seen before. It’s a time-tested story of how research transcends common wisdom, emerging victorious. 

After hearing from Dana, you’ll have a solid understanding of the gradual, continuous work that it takes to embrace a wicked problem and map it out. And why eight research participants is never enough. 

Conference event time: 

  • 9 to 10:30 a.m. (Thursday Keynote)
Thursday, September 21, 2017

Venue: 

  • Aventine DEF

What Hath Digital Technology Wrought? A Look at Government in 2025.

Marc will share his perspectives on the ways in which today’s technology will evolve in the next 7 to 10 years. How will these changes affect what government webmasters do and how they do it? Consider today’s hot button tech issues: social media, artificial intelligence, the Internet of Things, transparency, big data, and more. How will they change the way government meets its obligations to its clients, constituents, and consumers? This session will focus on what we can expect, and how we can prepare for what we will encounter on the road ahead.

Conference event time: 

  • 9 to 10:30 a.m. (Closing Keynote)
Friday, September 22, 2017

Venue: 

  • Aventine DEF

Creating Emotionally Engaging Places

Join Alliance for Innovation Senior Fellow Peter Kageyama for a session on creating emotionally engaging places.  Peter is the author of For the Love of Cities and the follow up, Love Where You Live.  Peter speaks about how community leaders need to be intentional about creating a more emotionally engaging, lovable place.  These lovable cities are magnets for talented workers, entrepreneurs and businesses alike.  Peter talks about the expanded role that local government needs to play in creating this atmosphere of engagement and the ways, both big and small, that the city can partner with citizens to build great places.

Conference event time: 

  • 9 to 10:30 a.m. (Opening Keynote)
Wednesday, September 20, 2017

Venue: 

  • Aventine DEF

Digital Services Websites Improve Government for Everyone (2017)

Panelist: 

An exploration of how to shift from a traditional "information" website to a Digital Services website for your local government. Hear case studies on Grand Rapids, MI and Miami, FL, who have substantially increased self service options for their public, and engaged citizens early in the re-design process. By doing so, these municipalities are reaching the historically under-served in their community, and improving the overall responsiveness of government. They are also improving the back-end processes, efficiencies and financial/budgetary considerations for government staff and departments.

Key Takeaways

  • People like to do things for themselves; you can make it easy for them by transforming your website into a digital services portal.
  • Civil servants are already stretched thin; you can make their jobs easier by giving citizens and visitors the opportunity to utilize self-service options.
  • Cities and Counties are currently using effective processes and technology solutions to enable Digital Services websites; you can take advantage of their experience.

    Conference event time: 

    • 2:15 to 3:15 p.m. (Sessions)
    Thursday, September 21, 2017

    Venue: 

    • Aventine B

    Building Scalable RESTFul services

    Come to discover what in the world are RESTFul services and what are its benefits over other API building technologies. We will cover the basics of HTTP representation protocols, RESTful routing, security, authentication and testing. We will then move to modeling RESTful resources via an open source tool called Relax; Restful Tools For Lazy Experts, and containerize it via docker. 

    Key Takeaways

    • What is REST
    • REST Best practices
    • REST Implementations

    Conference event time: 

    • 2:15 to 3:15 p.m. (Sessions)
    Thursday, September 21, 2017

    Venue: 

    • Aventine C

    Two Website Migrations and a Redesign: What We Learned (2017)

    Are you overwhelmed by the idea of a complete website migration from one system to another? Don't know how to get from Point A to Point B? 
    We will step you through our recent experiences of migrating two websites from static HTML to a Content Management System (CMS). We will also share our experience of completing a whole site redesign while staying in the same CMS and keeping user experience and accessibility in mind. Which tools were helpful during these projects, what is a content audit, how did we determine look and feel, what is card sorting, why is navigation important? 

    Key Takeaways

    • Learn which software program to use to gather data to help you determine how your site is being accessed (using heat maps, Google Analytics, Surveys, Card-sorting and more)
    • Learn how to determine which content gets migrated
    • Learn how we ended the home page content arguments and how surveys really helped. 

    Conference event time: 

    • 2:15 to 3:15 p.m. (Sessions)
    Thursday, September 21, 2017

    Venue: 

    • Aventine A

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