Enhance Citizen Experience Through Your Website

Your citizens looks to you for information about city services, community programs, maintenance alerts, breaking news, upcoming events and more. We’re here to help you deliver it all with ease through your website.  We will begin the session by discussing the ROI your agency can get from a modern citizen-focused website. Attendees will then receive practical tips, examples and best practices for website design and content that can enhance the citizen experience by making it easier for citizens to find the information they’re looking for and engage with their government.

Key Takeaways:

  • How to calculate the ROI of a fully-functional, modern website
  • How to improve service delivery through your government website
  • How to foster two-way communication and engagement between your government and its citizens
  • How to enhance the citizen experience with a usable website

Conference event time: 

  • 2:15 to 3:15 p.m. (Sessions)
Wednesday, September 20, 2017

Venue: 

  • Aventine B

Making 3rd Party Platforms Accessible

This session will provide insight into successfully integrating with 3rd party technologies and platforms to ensure conformance with ADA-related digital accessibility requirements. In addition, technical recommendations for remediation and understanding key elements of accessibility regulations will be covered.

 

Key Takeaways        

  • Accessibility 101: Guidelines, Regulations, and the Law
  •  3rd Party Platforms & Common Errors of Accessibility
  • Asking the Right Questions: Make Sure Your Solution Does This …

Conference event time: 

  • 1 to 2 p.m. (Sessions)
Wednesday, September 20, 2017

Venue: 

  • Aventine A

The Journey of 500 Journeys

Dana will take you on a behind-the-scenes tour of five years of research-based adjacent possibles that revealed a view of voters no one had seen before. It’s a time-tested story of how research transcends common wisdom, emerging victorious. 

After hearing from Dana, you’ll have a solid understanding of the gradual, continuous work that it takes to embrace a wicked problem and map it out. And why eight research participants is never enough. 

Conference event time: 

  • 9 to 10:30 a.m. (Thursday Keynote)
Thursday, September 21, 2017

Venue: 

  • Aventine DEF

Design Before Code: Thinking About Accessibility from the Ground Up

In many businesses today, it's common to think of accessibility as a technical challenge for developers. However, if you start with a design that takes the needs of people with disabilities into account, much less time and effort will be needed during development to make the finished product accessible. This session will include an overview of accessible design principles and will give some practical tips. Designers will also learn some tricks for working with developers to make sure the design is accessible before it's turned into code.

Key Takeaways

  • Accessibility is easier to incorporate into sites and apps when considered during design
  • People at all stages of the web development process play a part making the website accessible
  • Understanding users and what they need is key to understanding the importance of accessibility

Conference event time: 

  • 1 to 2 p.m. (Sessions)
Thursday, September 21, 2017

Venue: 

  • Aventine B

Government Words Don’t Make You Sound Smart

Think back to when you started your first government job. During your first weeks you probably heard words like infrastructure, solid waste, road diets, strategic plans, RFPs and RFQs, expenditures, economic development, surface lots, infill, multi-modal, various acronyms – you get the idea. Your vocabulary grew and you slowly started using these words in your content. Technology improvements? Let’s call it digital infrastructure! However, our country’s literacy rate doesn’t correspond with that of our websites. This session will cover the importance of simplifying your writing through eliminating jargon, adopting a consistent style guide and by having a little common sense.

Key Takeaways

  • Government is for everyone, not just the educated. 
  • How to make your content read at an accessible level. 
  • Why consistent content style is important for not only readability, but also credibility. 

Conference event time: 

  • 11 a.m. to 12 noon (Sessions)
Thursday, September 21, 2017

Venue: 

  • Palatine AB

Accessible Government with Amazon Alexa

During this session you'll learn how to make your information easily available via  custom chatbots for Amazon Alexa and Facebook Messenger. 

Key Takeaways

  • Learn about the features, capabilities, and integration points of Amazon Alexa and related APIs.
  • Learn how to build your first chatbot.
  • Learn how to expose back-office data through a voice-based interface.

Conference event time: 

  • 11 a.m. to 12 noon (Sessions)
Thursday, September 21, 2017

Venue: 

  • Aventine C

Website Redesign Done Right (The First Time)

Website redesigns are important and strategic. Whether your organization is rebranding, getting rid of excess clutter, fixing errors, or making your website accessible, there are many reasons to undergo a redesign. But how do you ensure that the final product is what you envisioned for your organization and your visitors? We will discuss steps to take throughout the process, including setting goals based on analytics, migrating content, incorporating accessibility, and ongoing site testing. You and your team will be able to sit back and breathe easy on launch day.

Key Takeaways

  • Feel confident in setting website objectives to drive the redesign process from beginning to end.
  • Understand the importance of incorporating accessibility testing throughout the redesign process.
  • Understand all major steps in the redesign process and how to prioritize them.

Conference event time: 

  • 11 a.m. to 12 noon (Sessions)
Thursday, September 21, 2017

Venue: 

  • Aventine A

Section 508 Refresh: Understanding the New Requirements

Section 508 standards are federal acquisition requirements that apply to information and communications technology (ICT) that is used, developed, procured, maintained, or used by federal agencies. The standards promote ICT that can be accessed by the public and employees with disabilities. The current standards became effective 15 years ago and great effort has been made to update (or “refresh”) Section 508 to harmonize the standards with guidelines for Section 255 of the Telecommunications Act.
The final ruling for the Section 508 Refresh was published in the Federal Register in January 2017, with an effective date of one year after the publication date. The Section 508 Refresh will include a broad application of the Web Content Accessibility Guidelines (WCAG) 2.0, and many features that currently meet Section 508 requirements will no longer be compliant under WCAG 2.0.

Key Takeaways

  • The expected timeline and application requirements for the Section 508 Refresh
  • Key differences between the current Section 508 requirements and the new Refresh requirements
  • The necessary testing types and techniques to ensure compliance with the proposed requirements

Conference event time: 

  • 3:45 to 4:45 p.m. (Sessions)
Wednesday, September 20, 2017

Venue: 

  • Aventine C

Testing for Accessibility (2017)

How do you test for accessibility compliance? There are many tools out there. During this session, I will outline the strategies and tools we use to make sure the content is accessible by all. I will also cover the template we use for reporting issues. 

Key Takeaways

  • Testing strategy
  • Automated and manual testing
  • Reporting template

Conference event time: 

  • 2:15 to 3:15 p.m. (Sessions)
Wednesday, September 20, 2017

Venue: 

  • Aventine C

DIY UX Testing (2017)

Many problems that come up after a new site or app launches could have been avoided with a few usability tests. Unfortunately, testing is often considered too expensive or as taking too long, but it doesn't have to be. There are simple and affordable tools that can be used to test websites, web apps, navigation, information architecture, and content. This session will review free and low-cost tools and methods for conducting tests and how and when to use them.

Key Takeaways

  • What to test - how to identify potential problem areas for testing.
  • When to test - picking the right time in a project to introduce testing.
  • How to test - tools and tips for testing quickly and inexpensively.

Conference event time: 

  • 1 to 2 p.m. (Sessions)
Wednesday, September 20, 2017

Venue: 

  • Aventine C

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