An exploration of how to shift from a traditional "information" website to a Digital Services website for your local government. Hear case studies on Grand Rapids, MI and Miami, FL, who have substantially increased self service options for their public, and engaged citizens early in the re-design process. By doing so, these municipalities are reaching the historically under-served in their community, and improving the overall responsiveness of government. They are also improving the back-end processes, efficiencies and financial/budgetary considerations for government staff and departments.

Key Takeaways

  • People like to do things for themselves; you can make it easy for them by transforming your website into a digital services portal.
  • Civil servants are already stretched thin; you can make their jobs easier by giving citizens and visitors the opportunity to utilize self-service options.
  • Cities and Counties are currently using effective processes and technology solutions to enable Digital Services websites; you can take advantage of their experience.

    Conference event time: 

    • 2:15 to 3:15 p.m. (Sessions)
    Thursday, September 21, 2017


    • Aventine B