Hamilton County, Indiana leverages several technologies and workflows for online forms. We support the needs of over 20 agencies, each with their own level of digital sophistication, unique business needs, and different internal systems. We didn’t find a single method for online forms that will meet all business needs and still provide an acceptable ROI. So, we did a gap analysis, and found products to fill the gaps. To meet project requirements and minimize overhead, we are using five different methods for online forms. The easiest is through our CMS, which lets our web editors build and maintain very basic forms. The next is Logiforms, a very robust (but economical) online form service. It is more time consuming but supports more advanced requirements and lets us incorporate Adobe Sign signatures. We also build custom applications using ASP.NET for a few forms with very unusual requirements, such as auto-filling current property data into the form. We also have forms that submit the user's request directly to an internal workflow management system. Our most recent addition is using Cognito forms and Muhimbi to allow anonymous public users to submit forms to our intranet environment (SharePoint 365), convert them to pdf’s, and notify the appropriate staff.
Three Key Takeaways