Technology is important, but software tools and platforms will never be enough to transform your content into actionable online services. The content available on many municipal websites is static information and downloadable PDFs. It meets the needs of government communications and risk management departments, but presents visitors with challenges finding information, hard-to-understand pages written using "government speak," and pages that scroll for multiple paragraphs without offering the ability to complete a transaction.
Come hear from the City of Grand Rapids and participate in a modified version of the week long Digital Services Academy that transformed their Digital Front Door for the City. This workshop will walk participants through the process of revising content and creating a digital service for one page of their site. Format will include lecture, individual and small group work with the team from the City of Grand Rapids. Come prepared with your laptop and one common request that your residents routinely ask about on your site (or a top request from your customer service/311 department). Leave with tools to improve the content on your site, without regard to your choice of website platform.
Three Key Takeaways