Online Forms – Making it happen with a limited budget

Hamilton County, Indiana leverages several technologies and workflows for online forms. We support the needs of over 20 agencies, each with their own level of digital sophistication, unique business needs, and different internal systems.  We didn’t find a single method for online forms that will meet all business needs and still provide an acceptable ROI.  So, we did a gap analysis, and found products to fill the gaps. To meet project requirements and minimize overhead, we are using five different methods for online forms. The easiest is through our CMS, which lets our web editors build and maintain very basic forms. The next is Logiforms, a very robust (but economical) online form service. It is more time consuming but supports more advanced requirements and lets us incorporate Adobe Sign signatures.  We also build custom applications using ASP.NET for a few forms with very unusual requirements, such as auto-filling current property data into the form. We also have forms that submit the user's request directly to an internal workflow management system. Our most recent addition is using Cognito forms and Muhimbi to allow anonymous public users to submit forms to our intranet environment (SharePoint 365), convert them to pdf’s, and notify the appropriate staff.

Three Key Takeaways

  1. The goal is to meet business needs, not finding one perfect product.
  2. Get creative in leveraging what you already have. 
  3. Small investments and incremental enhancements can make a big difference.
     
Conference event time: 
2:30 to 3:45 p.m. (Sessions)
Thursday, September 13, 2018
Venue: 
Ft. Pitt (Bridges)

Creating 508 and ADA Compliant Online Services

Over the past few years, accessibility has become a vital consideration in the realm of government innovation. While federal agencies are now required to make their websites accessible to users with disabilities, state and local governments are increasingly expected to adhere to Section 508 and WCAG 2.0 standards. 

But creating accessible and compliant web pages is only part of the puzzle. What about all of the forms and applications that live on these pages? Posting PDF applications on municipal websites poses major challenges for disabled users, who cannot easily see the text or modify it for assistive technologies. Additionally, these applications often need to be printed and mailed in, or physically brought to the office, further violating WCAG 2.0 guidelines. Now more than ever, governments are desperately seeking compliant alternatives to these paper processes.
A few years ago, Montgomery, AL decided that they were going to make strides toward improving the accessibility of their services. In particular, the City was looking for a solution to automate Public Records Requests in a fully compliant manner. Previously, this was a paper-based form that required signatures and certain information, but often this form was submitted without required fields, launching a whole back-and-forth between a citizen and the Records Officer that added weeks of processing time. The City of Montgomery knew that this process needed to be brought online, and wanted to do so in a way that would benefit all constituents.

In searching for a government-focused form solution, Montgomery found SeamlessGov at the forefront of providing accessible, and 508 and ADA compliant solutions. The SeamlessGov platform allows governments to build fully compliant web forms from scratch and convert existing PDF forms into online services, with eSignatures, payments, attachments, and workflow. With drag-and-drop capabilities, our Form Solution empowers staff with no technical experience to quickly and easily transform cumbersome paper processes into robust digital versions, while optimizing accessibility for all users. 
In this session, we will be co-presenting with Kimberly Wright, the Webmaster in Montgomery, AL, who is working with us to bring the City’s paper forms online. Together, we will showcase the SeamlessGov-enabled online services that Montgomery provides for its constituents, and discuss the importance of developing services for citizens with accessibility in mind.

Three Key Takeaways

  1. 508/ADA compliance are becoming the new standard for governments nationwide.
  2. Most existing form processes do not adhere to the accessibility guidelines in place.
  3. SeamlessGov is partnering with governments (such as Montgomery, AL) to transform paper-based forms processes into accessible, compliant online services.
     
Conference event time: 
1 to 2:15 p.m. (Sessions)
Thursday, September 13, 2018
Venue: 
Ft. Pitt (Bridges)

Telling a Data Driven Story: The Larimer County Jail Dashboard

The rising population in Larimer County has led to higher home values, more traffic and, sadly less available beds at the County Jail. Many factors play into what causes this, but lack of readily available/consumable data leads to a misinformed public, and could lead to misinformed ballot decisions come election day. We partnered with the Jail, the County's Business Intelligence Team and built a online, real-time dashboard using Angular to tell the story of what impacts the count of jail beds available.

Three Key Takeaways

  1. Let the data tell the story 
  2. Discover the correct data, its current location and the steps taken to make it available via public APIs powered by SAP Hana
  3. Best use of searchable data tables, graphs and infographics to complete the narrative
     
Conference event time: 
1 to 2:15 p.m. (Sessions)
Thursday, September 13, 2018
Venue: 
Smithfield (Bridges)

Using Chrome Developer Tools to Debug Your JavaScript

The song we developers all know and love: ""99 little bugs on the wall, 99 little bugs... take one down, fix it around... 127 little bugs on the wall!""
Debugging is a fact of life for a developer, but did anyone ever teach you how to debug your JavaScript? No? Me either, really. I took what I learned WAAAAY BACK when I first learned C++ programming (before it was standardized!) and, well, extrapolated. 
As web developers, we have a lot of debugging tools available to us now, and this session will take you through using one: Chrome DevTools.
Learn a repeatable process to debug your code using breakpoints, watches, and stepping through your code, and discover what all those different panels are about in the DevTools.

Three Key Takeaways

  1. How to access Chrome Developer Tools
  2. Tour of the features available in Chrome Developer Tools
  3. Breakpoints, watches, and stepping-through - oh my!
     
Conference event time: 
10:45 a.m. to noon (Sessions)
Thursday, September 13, 2018
Venue: 
Smithfield (Bridges)

The Shifting Paradigm

Technologists in local government across the US are battling three key forces that are bound to disrupt the way IT organizations (and local government overall) function, how they are staffed, what services they deliver and how they are perceived across the community. The Shifting Paradigm highlights these 3 forces and discusses the reasons for the current state of local government before presenting ways to turn these challenges into opportunities to move our communities forward and re-tool our organizations for sustainable success.

Three Key Takeaways

  1. Local Government is increasingly pressured by outside forces that are disrupting the way it functions
  2. The old approach to technology and process is no longer sustainable and requires a shift 
  3. Intelligent application of technology and process offers a way to capitalize on this ""shifting paradigm"" and move our communities forward
Conference event time: 
10:45 a.m. to noon (Sessions)
Thursday, September 13, 2018
Venue: 
Ft. Pitt (Bridges)

Using Technology to Boost Human Connection

Are websites, blogs and social media really enough when it comes to communicating with your constituents? While these are useful tools for displaying information, they cannot compete with talking directly to another person. That is why our team at the USDA’s Food Safety and Inspection Service (FSIS) integrated the option for verbal communication right into our digital communications strategy. We created multiple hotlines and live chat interfaces that are used hand-in-hand with custom search engines of frequently asked questions. This was done by incorporating CRM, telephony and knowledge database services. The outcomes? Boosts in entrepreneurship, foodborne illness prevention, regulatory compliance and a human connection with the public. In this presentation, I will describe how we incorporated this technology and how your agency can too.

Three Key Takeaways

  1. FSIS, a public health and regulatory agency, created hotlines and chat services for segments of constituents and incorporated further technology and services.
  2. In addition to the typical benefits of using a CRM, our system will record each contact according to the questions that they ask and the feedback that they submit. It allows anyone to use the search engine feature created and optimized by us at the Agency.
  3. While it’s important for Federal agencies to keep up with the latest technologies, there are still many constituents who benefit more from being able to call and speak with a voice they have come to recognize rather than find information on a website.
Conference event time: 
10:45 a.m. to noon (Sessions)
Thursday, September 13, 2018
Venue: 
Birmingham (Bridges)

Public Records: Balancing Government Transparency and Individual Privacy

The arrival of the internet and the increased ease of access for government records moved the debate around transparency away from concerns about secrecy and has in recent years seen a notable trend towards issues of privacy and security. We'll dive into how transparency has changed in the last 20 years and how governments can balance transparency with security. 

Three Key Takeaways

  1. A thorough look into how new technologies (ie, blockchain) are addressing privacy and security and what that means to government agencies at every level.
  2. Ideas on how your agency can put measures in place to keep information secure while at the same time publicly available.
  3. Real-world examples of how are addressing transparency and privacy issues right now. 
Conference event time: 
4:15 to 5:30 p.m. (Sessions)
Wednesday, September 12, 2018
Venue: 
Smithfield (Bridges)

Developing a Cloud Warrior

The Web Professional will soon be called Cloud Warrior. Why? Because getting up into the cloud is a tough climb but once there the benefits include full view of all services, code flexibility, cost savings, reliability, scalability, and security. Moving our government website from SharePoint 2007 to Lamp Stack WordPress website hosted on AWS came many new challenges. Our success was acknowledging those challenges immediately, agreeing as a team on the process to meet those challenges, and taking time to find the best vendor partnership to help us achieve our goal. It was an exciting and successful project and we would love to share our story.

Three Key Takeaways

  1. Acknowledging challenges immediately as a group
  2. Agreeing as a team on the process to meet those challenges
  3. Taking time to find the best vendor partnership to help us achieve our goal
Conference event time: 
4:15 to 5:30 p.m. (Sessions)
Wednesday, September 12, 2018
Venue: 
Birmingham (Bridges)

Creating Accessible and Responsive Forms

Forms are a necessary part of websites because they are used to gather information from constituents. Whether the forms are used for contacting staff, for feedback on issues or for the delivery of services it is important to design them to be accessible for all audiences. Since a great majority of our constituents now visit our websites via a mobile device it is also important to design them to be responsive. This session will discuss best practices for form accessibility as well as responsiveness. Several production forms will be demoed as examples. The form tool used for the demo will be Formstack however other tools can also be used.

Three Key Takeaways

  1. Best practices for form accessibility
  2. Best practices for form responsiveness
  3. Demos of several production forms and techniques for creating forms
Conference event time: 
2:30 to 3:45 p.m. (Sessions)
Wednesday, September 12, 2018
Venue: 
Birmingham (Bridges)

The Workings of Wordpress

As of February 2018, WordPress has 60% market share for all sites that use Content Management Systems, and 29% of ALL WEBSITES, period. What is WordPress, and why is it so popular? In this session, we'll dive into WordPress - what it is, why you might want to use it (or not) and how WordPress is structured. I'll show you how to create a WordPress site, how it works, and some important things to keep in mind if you want to use WordPress in production. Finally, I'll offer some tips and tricks that have improved my use of WordPress for government, and I hope helps you out too!

Three Key Takeaways

  1. Reasons to use, or not to use, WordPress
  2. How WordPress works
  3. Tips for using WordPress in production
Conference event time: 
10:45 a.m. to noon (Sessions)
Wednesday, September 12, 2018
Venue: 
Ft. Pitt (Bridges)

Pages

Conference Registration

Regular Registration

Regular registration rates in effect through
August 17, 2018.

Register Now >>

Title, Award, Reception & Showcase Sponsors

Login

Hotel Location

Wyndham Grand Pittsburgh Downtown
600 Commonwealth Place
Pittsburgh, PA 15222
(412) 391-4600

Hotel Website >>

Conference Summary

2017 Executive Summary
View the Executive Summary with of all the benefits of attending.

About NAGW

We are NAGW - The only conference designed for government web professionals by government web professionals.

Stay Connected on:

Contact NAGW

For general information about nagw/conference, including registration, please contact us at:
National Association of Government Web Professionals

  • memberservices@nagw.org
  • 847.647.7226
  • 8120 Lehigh Avenue, Suite 100
    Morton Grove, IL 60053