From 1 to 4 Stars: ATF's Journey to Improving its Internal Customer Service.
ATF switched its entire internal customer service model by utilizing a third-party service desk product resulting in improved customer communication, increased productivity, and reduced repetitive errors.
This session will share ATF’s successes and frustrations on getting leadership buy-in, service desk customization, onboarding users and launching the product and provide insight into how to measure those successes and build on those failures.
Key Takeaways:
- Customizing a service desk product can improve customer and content manager satisfaction.
- Using a hands-on and visual training approach reduces customer confusion when adapting to new technology.
- Reducing repetitive tasks using automations, workflows, and customized templates.
Location:
Little Rock, Arkansas
Hotel:
Little Rock Marriott
3 Statehouse Plaza
Little Rock, AR, 72201
(501) 906-4000
Room block reserved
until August 5
Dates
Preconference: Sept 6, 2022
Conference: Sept 7-9, 2022
Conference Costs
Early Bird (May 2 – July 18):
Regular (July 18 – August 15):
- Member – $750
- Non-member – $925
Late (after August 15):
- Member – $850
- Non-member – $1,125
Preconference 9/6/22
The Solution Rooms - Four Topics
