Certification Contact

    Dale Bowen
    Deputy Executive Director for Program Development

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    Certified Government Digital Services Professional (CGDSP) Brochure

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    Program Description

    The position and responsibilities for today’s web manager has transformed from serving as a technical resource to becoming a professional digital communications manager. Managing a government’s web service delivery has become more complex as expectations increase and many new—and more sophisticated—users, whether residents or other departments, are utilizing your organization’s web services. As a web professional you face many challenges:

    • Keeping abreast of compliance rules
    • Staying on top of the latest technology platforms
    • Meeting the needs of internal customers
    • Responding to the public’s demand for more services

    In light of all these challenges, there is a growing demand for practical and leadership-oriented professional development certification aimed at recognizing the web professional in this fast-evolving field: Delivering digital services through new methods and platforms.

    Having a certification program designed specifically to fit the needs of today’s busy web and digital services professional is highly desirable to demonstrate your competencies and skills required in today’s competitive environment.

    Recognizing this need, the National Association of Government Web Professionals (NAGW) has partnered with the Public Technology Institute (PTI) and the Rutgers University Center for Government Services to offer a nine-month certificate program: The Certified Government Digital Services Professional (CGDSP).

    This program is about leadership in the field of digital services delivery. It is not designed to be a technical certification.

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    Program Overview

    The structure of this program is designed with the day-to-day schedule of the busy government professional in mind, and utilizes a variety of learning platforms to provide a unique and informative experience for students. The CGDSP program is 9 months in length. The course begins with one mandatory, in-person and full-day class, September 17, 2019, prior to the start of the NAGW Annual Conference in Salt Lake City, UT.

    Because the program is designed around real-work experiences, the students in this program are treated as a cohort group of individuals who are eager to share their insight with each other. The September 17, 2018 class helps set the stage for future interaction and dialog among the cohort group.

    Course Topics

    The CGDSP Program is divided into 10 modules. The modules are covered with light reading/homework assignments to be followed by a combination of recorded presentations and 90-minute virtual class discussions to take place approximately every 4 to 6 weeks.

    Module Topics

    1. Citizen participation (video, recorded meetings, live meeting participation, etc.)
    2. Web Management
    3. App Management
    4. Multi-channel Systems
    5. Digital Service Delivery
    6. Metrics and Big Data
    7. Reporting Systems, Techniques
    8. Management, leadership, and governance, policies and procedures
    9. Compliance and Contract management (CJIS, PCI, HIPAA, FOIA, e-Discovery, etc.
    10. Security and Crisis Management

    Students are provided a license to access web-based coursework on two topics: Emotional Intelligence and IT Project Management. This coursework is self-paced and must be completed prior to graduation.

    At the completion of the program all students will deliver a Capstone paper describing a program or a practice that you or your organization has implemented, or a web or digital services issue that you helped to resolve. All course-work is graded on a pass-fail basis.

    Applicant Prerequisites

    An applicant applying to the CGDSP Program should possess the following:

    • Be employed in the public sector for at least three years.
    • Have a track record of administrative or managerial experience in basic web design and communications management.
    • Have exposure to social media and app applications.
    • Have at least a 2-year college degree or equivalent.

    The above requirements are necessary to help ensure a robust and meaningful class. Applicants can still apply if they do not meet or exceed the above requirements by requesting a waiver. (With regards to a college degree: PTI's experience has been that a student's overall experience surpasses formal learning.)


    • NAGW and PTI Member Officials: $2,600
    • Non-members: $3,100

    Tuition is to be paid in full prior to the start of the program. The deadline for enrolling is September 1, 2019.


    Students who fulfill all course and program requirements will receive a certificate worthy of framing and a graduation ceremony shall take place during the 2019 NAGW Annual Conference.


    Certification is granted for a period of three years from the date of graduation. Graduates are expected to be re-certified every three years through a series of activities, including, but not limited to participating in NAGW and PTI education events – such as attending web seminars and webinars, the NAGW annual conference, participating in state- or local-based digital service events, writing articles, mentoring staff, etc.

    Ethics Policy

    Upon graduation, all students will be required to sign a non-binding Digital Ethics Policy.