Designing with residents: Lessons learned from the Google.org Fellowship program
Designing and developing digital services that are accessible and easy to use is a difficult but essential task for government teams. Over the last several years, the Google.org Fellowship program has embedded pro bono teams of researchers, designers, and technologists within civic entities to offer full-time support in addressing their greatest challenges. This initiative has enabled government program offices and IT teams to experiment with new approaches to digital service development that deeply involve residents in every step of the process. We reflect on the challenges and successes from a variety of recent projects related to improving access to government services and benefits. We share lessons learned around engaging with residents, managing public sector partnerships, adopting new digital service processes within government, working cross-departmentally, and collaborative software development.
Key Takeaways:
- 1) There are a variety of ways to engage residents in the design and development of digital services, and teams of all types can readily adopt these approaches.
- Technical best practices are important to the development and sustainability of a project but are not sufficient on their own.
- Everyone benefits when government teams work cross-functionally to deliver services, though approaches will differ based on each project’s needs and circumstances.
Location:
Little Rock, Arkansas
Hotel:
Little Rock Marriott
3 Statehouse Plaza
Little Rock, AR, 72201
(501) 906-4000
Room block reserved
until August 5
Dates
Preconference: Sept 6, 2022
Conference: Sept 7-9, 2022
Conference Costs
Early Bird (May 2 – July 18):
Regular (July 18 – August 15):
- Member – $750
- Non-member – $925
Late (after August 15):
- Member – $850
- Non-member – $1,125
Preconference 9/6/22
The Solution Rooms - Four Topics
