Maturing Seamlessly: Olathe's Metamorphosis to a Modern Government Leader

Are you managing multiple interfaces and third-party solutions trying to create a connected digital experience for residents? Are you struggling to get the buy-in and/or resources needed to meet modern expectations (I want it online, I want it now)? Scott Meyer, Digital Programs Manager for the City of Olathe, Kansas, has a story of digital transformation you’ll want to hear. Over the course of about six years, Olathe has undergone a strategic and phased metamorphosis, evolving into a modern government. Hear the key steps it took to get there, plus lessons learned. Learn how, just like Olathe, you can take a holistic approach to provide an omni-channel online experience that reaches, informs, serves, and engages residents! And, spoiler alert, it’s possible through a single platform.

Key Takeaways:

  • Defining a path for digital transformation via your website and beyond to create a connected resident experience, plus getting the organizational buy-in to support it.

  • Establishing your role as a cross-functional leader of digital experience, able to identify possibilities and navigate solutions that effectively leverage technology across your organization.

  •  Providing a modern, reliable citizen experience online that empowers self-service, encourages engagement, and delivers delight ‚Äì boosting confidence and trust in your organization.

 

2022 NAGW Conference logo

Location:
Little Rock, Arkansas

Hotel:
Little Rock Marriott
3 Statehouse Plaza
Little Rock, AR, 72201
(501) 906-4000

Room block reserved 
until August 5 

Dates

Preconference: Sept 6, 2022
Conference: Sept 7-9, 2022

Conference Costs

Register Now

Early Bird (May 2 – July 18):

Regular (July 18 – August 15):

  • Member – $750
  • Non-member – $925

Late (after August 15):

  • Member – $850
  • Non-member – $1,125


Preconference 9/6/22

The Solution Rooms - Four Topics

NAGW Room Rate

$96 per night, plus tax

Pinnacle Award Entries

Members - $150/entry
Non Members - $250/entry