Document accessibility is a huge problem for municipal government. Title II of the ADA protects individuals with disabilities from disability-based discrimination in the services, programs, or activities of public entities. You may think you have an accessible website but any documents that are uploaded also need to be accessible and many municipalities struggle with how to handle the problem. Documents can have many authors, and many are not familiar with document accessibility requirements, much less how to do it. All too common is that despite efforts to make a website accessible, there can still be major accessibility issues, regardless of how well the underlying HTML code is accessible. 

In this session presented by CivicPlus and CommonLook, we will discuss the scope of the problem, with many municipalities having thousands of inaccessible PDF documents on their websites that are a huge legal liability. We will show how you can use web analytics and accessibility reporting to generate a list of the most commonly accessed documents and their accessibility compliance so that you can tackle the problem in realistic-sized projects and reduce the liability and at the same time, improve the overall accessibility of your website.